How To Fix CRM_IC_APPL_CLM002 - Call list could not be saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_CLM - Message Class for Call List Management

• Message number: 002

• Message text: Call list could not be saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_CLM002 - Call list could not be saved ?

  The SAP error message CRM_IC_APPL_CLM002, which states "Call list could not be saved," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with call lists or campaign management. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies or missing data in the call list that prevent it from being saved.
  Authorization Issues: The user may not have the necessary authorizations to save the call list.
  Technical Issues: There could be technical problems, such as system performance issues or database locks.
  Configuration Errors: Incorrect configuration settings in the CRM system can lead to this error.
  Business Logic Errors: There may be business rules or validations that are not being met, causing the save operation to fail.
  
  Solutions:
  
  Check Data Completeness: Ensure that all required fields in the call list are filled out correctly. Look for any missing or invalid entries.
  Review Authorizations: Verify that the user has the necessary permissions to create and save call lists. This can be checked in the user roles and authorizations.
  System Performance: If the system is slow or unresponsive, try again later. You may also want to check for any ongoing background jobs that could be affecting performance.
  Check Configuration: Review the configuration settings related to call lists and campaigns in the CRM system. Ensure that they are set up correctly.
  Debugging: If you have access to technical support, consider enabling debugging to trace the error and identify the exact cause.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. Provide them with the error message and any relevant details.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRMD_ORDER for managing orders and CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Search for SAP Notes related to CRM call lists or the specific error message in the SAP Support Portal. There may be patches or updates that address known issues.
  User Documentation: Review the user documentation for SAP CRM to understand the expected behavior when creating and saving call lists.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IC_APPL_CLM002 error message.