How To Fix CRM_IC_APPL_CLM001 - Update of contact person was triggered

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_CLM - Message Class for Call List Management

• Message number: 001

• Message text: Update of contact person was triggered

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_CLM001 - Update of contact person was triggered ?

  The SAP error message CRM_IC_APPL_CLM001, which states "Update of contact person was triggered," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with interactions or transactions involving contact persons.
  Cause:
  This error message can be triggered due to several reasons, including:
  
  Data Inconsistency: There may be inconsistencies in the data related to the contact person, such as missing mandatory fields or incorrect data formats.
  Authorization Issues: The user may not have the necessary authorizations to update the contact person information.
  Business Logic Violations: The update may violate certain business rules defined in the system, such as trying to change a contact person that is locked or not allowed to be modified.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  
  Solution:
  To resolve the CRM_IC_APPL_CLM001 error, you can take the following steps:
  
  Check Data Validity: Ensure that all required fields for the contact person are filled out correctly and that the data adheres to the expected formats.
  Review Authorizations: Verify that the user has the necessary permissions to perform updates on contact person records. This may involve checking roles and authorizations in the SAP system.
  Consult Business Rules: Review any business rules or logic that may be preventing the update. This may involve consulting with a functional consultant or reviewing configuration settings.
  Debugging: If you have access to technical resources, consider debugging the process to identify the exact point of failure. This may involve looking at the application logs or using transaction codes like SLG1 to check for error logs.
  System Configuration: Check if there are any recent changes in the system configuration that might have affected the contact person update process.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRMD_ORDER, or others that may be involved in managing contact persons.
  SAP Notes: Search for SAP Notes related to CRM_IC_APPL_CLM001 in the SAP Support Portal, as there may be specific patches or updates that address known issues.
  Documentation: Review the SAP documentation for CRM to understand the data model and processes related to contact persons.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IC_APPL_CLM001 error message.