How To Fix CRM_IC_APPL_CLM000 - Call list could not be created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_CLM - Message Class for Call List Management

• Message number: 000

• Message text: Call list could not be created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_CLM000 - Call list could not be created ?

  The SAP error message "CRM_IC_APPL_CLM000 Call list could not be created" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with call lists or campaign management. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  
  Missing or Incorrect Data: The data required to create the call list may be incomplete or incorrect. This could include missing customer information, invalid campaign data, or incorrect selection criteria.
  
  
  Authorization Issues: The user may not have the necessary authorizations to create a call list. This can happen if the user role does not include permissions for the CRM functionalities being accessed.
  
  
  Configuration Issues: There may be configuration problems in the CRM system, such as incorrect settings in the campaign management or call list generation processes.
  
  
  Technical Issues: There could be underlying technical issues, such as problems with the database, system performance, or connectivity issues.
  
  
  System Bugs: Occasionally, bugs in the SAP software can lead to unexpected errors. This may require a patch or update from SAP.
  
  
  Solutions:
  
  
  Check Data Completeness: Verify that all necessary data for the call list is complete and correct. Ensure that customer records, campaign details, and selection criteria are properly defined.
  
  
  Review Authorizations: Check the user’s authorization profile to ensure that they have the necessary permissions to create call lists. This may involve consulting with a system administrator.
  
  
  Configuration Review: Review the configuration settings related to campaign management and call list generation. Ensure that all settings are correctly defined according to business requirements.
  
  
  System Logs and Traces: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  Technical Support: If the issue persists, consider reaching out to SAP support for assistance. They may provide patches or updates if the issue is related to a known bug.
  
  
  Testing in a Sandbox Environment: If possible, replicate the issue in a sandbox environment to test different scenarios and configurations without affecting the production system.
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide guidance on troubleshooting.
  Documentation: Review the official SAP documentation for CRM and call list management to ensure that all processes are being followed correctly.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By systematically addressing these areas, you should be able to identify the cause of the error and implement an appropriate solution.