How To Fix CRM_IC_APPL036 - Recent items list is empty

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL - General Messages in Package CRM_IC_APPL

• Message number: 036

• Message text: Recent items list is empty

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL036 - Recent items list is empty ?

  The SAP error message CRM_IC_APPL036, which states "Recent items list is empty," typically occurs in the SAP Customer Relationship Management (CRM) system, particularly in the Interaction Center (IC). This message indicates that there are no recent items available for the user to view or select from.
  
  Cause:
  
  No Recent Activity: The most common cause is that the user has not interacted with any items recently. The recent items list is populated based on the user's activity, and if there have been no recent transactions or interactions, the list will be empty.
  User-Specific Settings: The settings or configurations for the user profile may not be set up to track or display recent items.
  Data Purging: If the system has been configured to purge old data or if there are retention policies in place, older items may have been removed from the recent items list.
  Technical Issues: There could be underlying technical issues, such as problems with