How To Fix CRM_IC_APPL038 - Dialog box for list of personal contacts open; unable to perform action

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL - General Messages in Package CRM_IC_APPL

• Message number: 038

• Message text: Dialog box for list of personal contacts open; unable to perform action

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL038 - Dialog box for list of personal contacts open; unable to perform action ?

  The SAP error message CRM_IC_APPL038 typically occurs in the SAP CRM (Customer Relationship Management) environment when a dialog box for a list of personal contacts is open, and the system is unable to perform the requested action. This can happen for various reasons, and understanding the cause and potential solutions can help resolve the issue.
  Cause:
  
  Open Dialog Box: The primary cause of this error is that a dialog box (such as a list of personal contacts) is currently open, and the system does not allow other actions to be performed until that dialog is closed.
  User Interface Lock: The user interface may be locked due to the open dialog, preventing further actions.
  Session Management: There may be issues with session management in the CRM system, where multiple sessions or dialogs are interfering with each other.
  
  Solution:
  
  Close the Dialog Box: The most straightforward solution is to close the open dialog box. Look for any open windows or pop-ups related to personal contacts and close them.
  Refresh the Page: If closing the dialog does not resolve the issue, try refreshing the page or navigating away from the current screen and then returning.
  Log Out and Log In: If the problem persists, logging out of the SAP CRM system and then logging back in can help reset the session and clear any locks.
  Check for Background Processes: Ensure that there are no background processes or transactions that might be holding up the system. You can check transaction codes like SM37 (Job Monitoring) to see if there are any stuck jobs.
  Clear Browser Cache: If you are using a web-based interface, clearing the browser cache and cookies may help resolve UI-related issues.
  Contact Support: If none of the above solutions work, it may be necessary to contact your SAP support team or system administrator for further assistance. They can check for any underlying issues in the system configuration or user permissions.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to CRM_IC_APPL038. SAP frequently updates its knowledge base with solutions for common errors.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  User Training: Ensure that users are trained on how to properly navigate the CRM interface, including how to manage dialog boxes and avoid common pitfalls.
  
  By following these steps, you should be able to resolve the CRM_IC_APPL038 error and continue working within the SAP CRM system.