How To Fix CRM_IC_APPL035 - Activity clipboard is empty

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL - General Messages in Package CRM_IC_APPL

• Message number: 035

• Message text: Activity clipboard is empty

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL035 - Activity clipboard is empty ?

  The SAP error message CRM_IC_APPL035, which states "Activity clipboard is empty," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when using the Interaction Center (IC). This error indicates that the system is unable to find any activities in the clipboard, which is a temporary storage area for activities related to customer interactions.
  Cause:
  
  No Activities Available: The clipboard may not have any activities stored, either because none have been created or because they have been cleared.
  Session Issues: There may be issues with the user session or the way the clipboard is being accessed.
  Authorization Issues: The user may not have the necessary permissions to view or access the activities in the clipboard.
  Technical Issues: There could be a technical glitch or configuration issue within the CRM system that is preventing activities from being displayed.
  
  Solution:
  
  Check Activity Creation: Ensure that activities have been created and are available in the system. If not, create new activities as needed.
  Refresh the Clipboard: Try refreshing the clipboard or reloading the Interaction Center to see if the activities appear.
  Session Management: Log out and log back into the system to reset the session. This can sometimes resolve temporary glitches.
  Check Authorizations: Verify that the user has the necessary authorizations to access and view activities in the clipboard. Consult with your system administrator if needed.
  System Configuration: If the issue persists, check the system configuration and settings related to the clipboard and activities. This may require assistance from a technical consultant or SAP support.
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address this specific error message. SAP frequently updates its knowledge base with solutions to common issues.
  
  Related Information:
  
  SAP Support: If the problem cannot be resolved internally, consider reaching out to SAP support for assistance. They can provide more detailed troubleshooting steps based on your specific system configuration.
  User Documentation: Refer to the SAP CRM user documentation for guidance on managing activities and using the Interaction Center effectively.
  Community Forums: Engage with SAP community forums or user groups where other users may have encountered similar issues and can share their solutions.
  
  By following these steps, you should be able to diagnose and resolve the CRM_IC_APPL035 error effectively.