How To Fix CRM_IC_APC004 - ABAP push channel can be enabled only in conjunction with polling

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APC - ABAP Push Channel usage in the Interaction Center

• Message number: 004

• Message text: ABAP push channel can be enabled only in conjunction with polling

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APC004 - ABAP push channel can be enabled only in conjunction with polling ?

  The SAP error message CRM_IC_APC004 indicates that the ABAP Push Channel (APC) can only be enabled when polling is also configured. This error typically arises in the context of SAP CRM (Customer Relationship Management) when there is an attempt to use the APC without the necessary polling configuration.
  Cause:
  The error occurs due to the following reasons:
  
  Configuration Issue: The system is trying to enable the ABAP Push Channel without having the polling mechanism set up. The APC requires polling to function correctly, as it relies on polling to check for updates and changes in the data.
  System Settings: The settings in the SAP system may not be correctly configured to support the use of the APC.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Enable Polling:
  
  Go to the configuration settings for the CRM Interaction Center (IC).
  Ensure that polling is enabled in the system. This can usually be done in the transaction code ICM or through the relevant customizing settings in the SAP GUI.
  Check the settings for the ABAP Push Channel and ensure that it is configured to work with polling.
  
  
  
  Check System Parameters:
  
  Verify that the necessary system parameters for the ABAP Push Channel and polling are correctly set. This may involve checking the profile parameters in the SAP system.
  You can use transaction RZ10 to view and modify profile parameters if needed.
  
  
  
  Review Documentation:
  
  Consult the SAP Help Portal or relevant SAP Notes for detailed information on configuring the ABAP Push Channel and polling. This can provide insights into any additional settings or prerequisites that may be required.
  
  
  
  Testing:
  
  After making the necessary changes, test the configuration to ensure that the error no longer occurs and that the ABAP Push Channel is functioning as expected.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuring the ABAP Push Channel and polling.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the official SAP documentation for CRM Interaction Center and ABAP Push Channel for best practices and configuration guidelines.
  
  By following these steps, you should be able to resolve the CRM_IC_APC004 error and successfully enable the ABAP Push Channel in conjunction with polling.