How To Fix CRM_IC_APC002 - Error during deregistration of SAM event handler

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APC - ABAP Push Channel usage in the Interaction Center

• Message number: 002

• Message text: Error during deregistration of SAM event handler

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APC002 - Error during deregistration of SAM event handler ?

  The SAP error message CRM_IC_APC002, which indicates "Error during deregistration of SAM event handler," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the deregistration process of a specific event handler in the SAP Application Interface Framework (AIF) or the SAP CRM Interaction Center.
  Causes:
  
  Configuration Issues: There may be misconfigurations in the event handler settings or in the SAP CRM system that prevent proper deregistration.
  System Bugs: There could be bugs in the SAP software version you are using that affect the deregistration process.
  Session Management: Issues with session management or user sessions that are not properly closed or deregistered can lead to this error.
  Authorization Problems: The user may not have the necessary authorizations to deregister the event handler.
  Technical Issues: Problems with the underlying technical infrastructure, such as database connectivity or application server issues.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the event handler in the SAP CRM system. Ensure that all settings are correct and that the event handler is properly defined.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong during the deregistration process.
  User Authorizations: Verify that the user has the necessary authorizations to perform the deregistration. You may need to consult with your SAP security team.
  System Updates: Ensure that your SAP system is up to date with the latest patches and updates. If a known bug is causing the issue, applying the latest support package may resolve it.
  Session Management: If the issue is related to session management, try logging out and back into the system or restarting the application server.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs and system configurations.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM and the Interaction Center to understand the event handler framework better.
  Community Forums: Check SAP Community forums or other online resources where other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_IC_APC002 error in your SAP system.