How To Fix CRM_IC_APC001 - Error during dynamic SAM event registration; APC disabled

CRM_IC_APC001 - Overview

• Message type: E = Error

• Message class: CRM_IC_APC - ABAP Push Channel usage in the Interaction Center

• Message number: 001

• Message text: Error during dynamic SAM event registration; APC disabled

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APC001 - Error during dynamic SAM event registration; APC disabled ?

  The SAP error message CRM_IC_APC001 indicates that there was an error during the dynamic registration of a Service Agent Management (SAM) event, and it specifically mentions that the Application Programming Component (APC) is disabled. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when there are issues with the configuration or setup of the Interaction Center (IC) or the underlying components.
  Causes:
  
  APC Disabled: The most direct cause of this error is that the Application Programming Component (APC) is not enabled in the system. This can happen if the necessary configuration settings are not properly set up.
  
  Configuration Issues: There may be issues with the configuration of the Interaction Center or the Service Agent Management settings.
  Authorization Issues: The user or service might not have the necessary authorizations to perform the registration.
  System Settings: There could be system settings or parameters that are not correctly configured, leading to the failure of