How To Fix CRM_IC_APC000 - Exception reported by generic SAM event handler

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APC - ABAP Push Channel usage in the Interaction Center

• Message number: 000

• Message text: Exception reported by generic SAM event handler

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APC000 - Exception reported by generic SAM event handler ?

  The SAP error message "CRM_IC_APC000 Exception reported by generic SAM event handler" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the interaction center or the application component handling the event. This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the underlying code.
  Causes:
  
  Configuration Issues: Incorrect settings in the CRM system, particularly in the Interaction Center (IC) configuration.
  Data Inconsistencies: Missing or incorrect data in the CRM database that the event handler is trying to process.
  Custom Code: If there are custom enhancements or modifications in the system, they might not be handling certain scenarios correctly.
  System Bugs: There may be bugs in the SAP version you are using that lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to perform the action that triggered the event.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in the CRM system, especially those related to the Interaction Center. Ensure that all necessary components are correctly set up.
  Data Validation: Validate the data being processed when the error occurs. Check for missing or incorrect entries in the relevant tables.
  Review Custom Code: If there are any custom enhancements, review the code to ensure it is handling all scenarios correctly. Debugging the code may help identify the issue.
  Update SAP: Ensure that your SAP system is up to date with the latest patches and support packages, as these may contain fixes for known issues.
  Check Authorizations: Verify that the user has the necessary authorizations to perform the action that triggered the error.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. SAP Notes often provide solutions or workarounds for known issues.
  
  Related Information:
  
  SAP Support Portal: Utilize the SAP Support Portal to search for specific notes related to the error message.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered the same issue and what solutions they found.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., CRMD_ORDER, CRMD_ORDERADM_H) that may help in troubleshooting the issue.
  Logs and Traces: Check application logs (transaction SLG1) and system logs (transaction SM21) for more detailed error messages that can provide additional context.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.