How To Fix CRM_IC_APPL000 - User parameter CRM_ICWC_TEST is active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL - General Messages in Package CRM_IC_APPL

• Message number: 000

• Message text: User parameter CRM_ICWC_TEST is active

What causes this issue?

In your user settings the parameter CRM_ICWC_TEST is activated.

System Response

Current setting: &V1&
Position 0: Use Java Console for (scripting) test output
Position 1: Show file names in tooltip
Position 2: Switch off Java Applet
Position 3: Use BDC -> CurrentCentralOneOrder
Position 4: not in use
Position 5: not in use
Position 6: not in use
Position 7: not in use
Position 8: not in use
Position 9: Use BOL read-only mode

How to fix this error?

This parameter controls the system behavior within the IC WebClient and
is only intended for special test usage. You can change the parameter in
transaction SU3. You can activate the switch by choosing "X" at the
respective position.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL000 - User parameter CRM_ICWC_TEST is active ?

  The SAP error message "CRM_IC_APPL000 User parameter CRM_ICWC_TEST is active" typically occurs in the context of the SAP CRM Interaction Center (IC). This message indicates that a specific user parameter, CRM_ICWC_TEST, is set to active for the user, which may lead to certain functionalities being restricted or altered.
  Cause:
  The CRM_ICWC_TEST parameter is a user-specific setting that can affect the behavior of the Interaction Center. When this parameter is active, it may enable a test mode or restrict certain features that are not intended for regular operational use. This can lead to unexpected behavior or limitations in the system.
  Solution:
  To resolve this issue, you can deactivate the CRM_ICWC_TEST parameter for the affected user. Here are the steps to do this:
  
  
  Access User Parameters:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the username of the affected user and click on the "Display" button.
  
  
  
  Edit User Parameters:
  
  Switch to the "Parameters" tab.
  Look for the parameter CRM_ICWC_TEST in the list.
  If it is present and set to active, you can either delete it or change its value to inactive.
  
  
  
  Save Changes:
  
  After making the necessary changes, save the user profile.
  
  
  
  Log Out and Log In:
  
  Have the user log out of the system and log back in to ensure that the changes take effect.
  
  
  
  Related Information:
  
  Testing Mode: The CRM_ICWC_TEST parameter is often used for testing purposes. If you are in a development or testing environment, ensure that this parameter is only used by users who are performing tests and not by regular operational users.
  User Roles and Authorizations: Ensure that the user has the appropriate roles and authorizations to access the necessary functionalities in the Interaction Center.
  Documentation: Refer to SAP documentation or notes related to the Interaction Center for more details on user parameters and their implications.
  
  If the issue persists after deactivating the parameter, further investigation may be required, including checking for other user parameters or system settings that could be affecting the user's experience in the Interaction Center.