How To Fix CRM_IC_APC005 - Underlying software component (WEBCUIF) does not support APC

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APC - ABAP Push Channel usage in the Interaction Center

• Message number: 005

• Message text: Underlying software component (WEBCUIF) does not support APC

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APC005 - Underlying software component (WEBCUIF) does not support APC ?

  The SAP error message CRM_IC_APC005 indicates that the underlying software component (WEBCUIF) does not support the Application Programming Component (APC) functionality. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to use certain features that rely on the APC framework, which is used for handling asynchronous processing in the user interface.
  Cause:
  
  Version Compatibility: The version of the WEBCUIF component you are using may not support the specific APC features you are trying to access. This can happen if the system is outdated or if the necessary patches or updates have not been applied.
  Configuration Issues: There may be configuration settings in the SAP system that are not properly set up to enable APC functionality.
  Missing Components: The required components or services for APC may not be installed or activated in your SAP system.
  
  Solution:
  
  
  Check Version and Patches:
  
  Ensure that you are using a version of WEBCUIF that supports APC. You may need to consult SAP notes or documentation to verify compatibility.
  Apply any relevant patches or updates to your SAP system that may address this issue.
  
  
  
  Configuration Review:
  
  Review the configuration settings for the WEBCUIF and ensure that APC is enabled. This may involve checking settings in transaction codes like SPRO or SICF.
  Ensure that the necessary services are activated in the SAP Gateway.
  
  
  
  Consult SAP Notes:
  
  Look for specific SAP Notes related to the error message CRM_IC_APC005. SAP Notes often provide detailed information on known issues and their resolutions.
  
  
  
  Check for Missing Components:
  
  Verify that all required components for APC are installed and properly configured in your SAP environment.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. They can provide more detailed insights based on your specific system configuration and version.
  
  
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation for WEBCUIF and APC to understand the requirements and limitations.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  System Logs: Analyze system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.