How To Fix CRM_GRM_GCL004 - Relevant agreement item not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GRM_GCL - Grantor Claim messages

• Message number: 004

• Message text: Relevant agreement item not found

What causes this issue?

No relevant agreement item has been found. For a correct derivation of
an agreement item from a claim item, the claim and agreement item must
meet the following criteria:
The claim and agreement items have the same payment type
The agreement item has item category "claim-based"
The claim validity period must be within the agreement validity period
The agreement item status allows the creation of claim items

System Response

No agreement line item is derived.

How to fix this error?

Correct the claim item information or adjust the relevant agreement.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GRM_GCL004 - Relevant agreement item not found ?

  The SAP error message CRM_GRM_GCL004: Relevant agreement item not found typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to locate a relevant agreement item for a specific transaction or operation. This can happen in various scenarios, such as when trying to create or process a sales order, service order, or any other transaction that requires reference to an agreement.
  Causes:
  
  
  Missing Agreement Item: The most common cause is that the agreement item you are trying to reference does not exist in the system. This could be due to it being deleted, not created, or not properly maintained.
  
  
  Incorrect Data Entry: There may be a typo or incorrect entry in the agreement number or item number that you are trying to use.
  
  
  Status Issues: The agreement item may be in a status that does not allow it to be used (e.g., expired, blocked, or inactive).
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the agreement item.
  
  
  Configuration Issues: There may be configuration settings in the CRM system that are preventing the agreement from being recognized.
  
  
  Solutions:
  
  
  Verify Agreement Item: Check if the agreement item exists in the system. You can do this by navigating to the relevant transaction (e.g., using transaction codes like CRMD_ORDER or CRMD_ORDERADM_H) and searching for the agreement.
  
  
  Check Data Entry: Ensure that the agreement number and item number are entered correctly. Look for any typos or formatting issues.
  
  
  Review Status: Check the status of the agreement item. If it is inactive or expired, you may need to reactivate it or create a new agreement.
  
  
  Authorization Check: Ensure that the user has the necessary permissions to access the agreement item. You may need to consult with your SAP security team to verify this.
  
  
  Consult Configuration: If the issue persists, consult with your SAP configuration team to review the settings related to agreements and ensure that everything is set up correctly.
  
  
  Use Transaction Codes: Utilize transaction codes like CRMD_ORDER to analyze the order and see if there are any discrepancies with the agreement.
  
  
  SAP Notes and Support: If none of the above solutions work, check for any relevant SAP Notes or patches that may address this specific error. You can search the SAP Support Portal for updates or known issues.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDER_INDEX for managing and viewing agreements and orders.
  Documentation: Review SAP documentation related to CRM agreements and order management for more detailed guidance.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.