How To Fix CRM_GRM_GCL002 - Claim period is outside agreement &1 validity period: &2 to &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GRM_GCL - Grantor Claim messages

• Message number: 002

• Message text: Claim period is outside agreement &1 validity period: &2 to &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GRM_GCL002 - Claim period is outside agreement &1 validity period: &2 to &3 ?

  The SAP error message CRM_GRM_GCL002 indicates that the claim period specified in a transaction is outside the validity period of the associated agreement. This typically occurs in the context of claims management within SAP Customer Relationship Management (CRM) when trying to process a claim that does not fall within the defined start and end dates of the agreement.
  Cause:
  
  Invalid Claim Dates: The dates entered for the claim (start date and end date) do not fall within the validity period of the agreement.
  Agreement Validity: The agreement itself may have been set up with specific validity dates that do not cover the period for which the claim is being made.
  Data Entry Error: There may have been a mistake in entering the claim dates or selecting the agreement.
  
  Solution:
  
  
  Check Agreement Validity: Review the agreement associated with the claim to confirm its validity period. Ensure that the claim dates fall within this period.
  
  Navigate to the agreement in SAP and check the validity dates.
  
  
  
  Adjust Claim Dates: If the claim dates are incorrect, modify them to ensure they fall within the agreement's validity period.
  
  Update the claim with the correct start and end dates.
  
  
  
  Review Agreement Setup: If the agreement is supposed to cover the claim period, check if the agreement was set up correctly. If necessary, extend the validity period of the agreement.
  
  This may require approval or additional steps depending on your organization's policies.
  
  
  
  Consult Documentation: Refer to your organization's documentation or SAP help resources for specific guidelines on managing agreements and claims.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with a functional consultant who specializes in CRM.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to claims and agreements, such as CRMD_ORDER for managing claims.
  User Roles: Ensure that you have the appropriate permissions to view and modify agreements and claims.
  Training: If you frequently encounter this error, consider additional training on claims management within SAP CRM to better understand the processes and configurations involved.
  
  By following these steps, you should be able to resolve the error and successfully process the claim.