How To Fix CRM_GRM_GCL005 - More than one relevant agreement items were found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GRM_GCL - Grantor Claim messages

• Message number: 005

• Message text: More than one relevant agreement items were found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GRM_GCL005 - More than one relevant agreement items were found ?

  The SAP error message CRM_GRM_GCL005 indicates that when trying to process a certain operation (like creating or updating a contract or agreement), the system has found more than one relevant agreement item that matches the criteria. This can occur in scenarios where the system is unable to determine which specific agreement item to use because multiple items meet the selection criteria.
  Cause:
  
  Multiple Agreement Items: The primary cause of this error is that there are multiple agreement items in the system that match the selection criteria for the operation you are trying to perform.
  Data Duplication: There may be duplicate entries in the database that are causing the system to retrieve more than one relevant item.
  Incorrect Filtering: The filters or criteria used to search for the agreement items may not be specific enough, leading to multiple matches.
  
  Solution:
  
  Review Agreement Items: Check the agreement items in the system to identify why multiple items are being returned. You can do this by navigating to the relevant transaction or using the appropriate report to list agreement items.
  Refine Selection Criteria: Modify the selection criteria or filters used in your operation to ensure that they are specific enough to return only one relevant agreement item.
  Data Cleanup: If there are duplicate entries, consider cleaning up the data to remove or consolidate duplicates. This may involve archiving old agreements or merging similar entries.
  Consult Documentation: Review SAP documentation or help resources for specific guidance on the transaction or operation you are performing to ensure you are following the correct procedures.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the relevant transaction codes that deal with agreements and contracts in SAP CRM, such as CRMD_ORDER or CRMD_ORDERADM_H.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that address the issue.
  User Roles and Authorizations: Ensure that the user performing the operation has the necessary authorizations to view and manage agreement items.
  
  By following these steps, you should be able to resolve the error and proceed with your operations in SAP CRM.