How To Fix CRM_GRM_BTX044 - No suitable Holdback Reference item found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GRM_BTX - Generic business transaction messages for Grantor

• Message number: 044

• Message text: No suitable Holdback Reference item found

What causes this issue?

A holdback is only allowed for main payment items.
In addition, the status of a holdback reference item cannot be
<ZK>Completed</>.

System Response

No holdback reference item is returned.

How to fix this error?

Create relevant holdback reference items.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GRM_BTX044 - No suitable Holdback Reference item found ?

  The SAP error message CRM_GRM_BTX044: No suitable Holdback Reference item found typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with holdback items in a transaction or process. This error indicates that the system is unable to find a corresponding holdback reference item that is required for the operation you are trying to perform.
  Causes:
  
  Missing Holdback Reference: The most common cause is that the holdback reference item has not been created or is missing in the system.
  Incorrect Configuration: There may be configuration issues in the CRM system that prevent the proper identification of holdback items.
  Data Inconsistency: There could be inconsistencies in the data, such as missing links between related documents or items.
  Authorization Issues: Sometimes, the user may not have the necessary permissions to access the holdback reference items.
  
  Solutions:
  
  
  Check for Holdback Reference Items:
  
  Verify if the holdback reference item exists in the system. You can do this by navigating to the relevant transaction or document and checking for associated holdback items.
  
  
  
  Create Missing Holdback Reference:
  
  If the holdback reference item is indeed missing, you may need to create it. Ensure that all required fields are filled out correctly.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings related to holdback items in the CRM system. Ensure that all necessary settings are correctly configured.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any discrepancies in the related documents or items. This may involve running specific reports or using transaction codes that help identify inconsistencies.
  
  
  
  User Authorization:
  
  Ensure that the user has the necessary authorizations to access and manage holdback reference items. If not, work with your SAP security team to grant the required permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on holdback items and their configuration.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration and version.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing holdback items, such as CRM order management transactions.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide patches or updates that address known issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the error message CRM_GRM_BTX044 effectively.