How To Fix CRM_GRM_BTX043 - No suitable Advance Reference item found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GRM_BTX - Generic business transaction messages for Grantor

• Message number: 043

• Message text: No suitable Advance Reference item found

What causes this issue?

Clearing of payments with advances is not supported :
If no clearing strategy has been defined by the corresponding program
For payment items with billing plan ( periodic or milestone payment
schedule )
In addition, in order to be relevant, an advance reference item must
not:
Have the status "Completed"
Have a billing plan assigned ( periodic or milestone payment schedule )
Clearing is also not supported for "onetime" payment in case the
advance reference item has a "claim based" financial execution.

System Response

No advance reference item is returned.

How to fix this error?

Change payment item or advance reference items financial execution, or
create relevant advance reference items.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GRM_BTX043 - No suitable Advance Reference item found ?

  The SAP error message CRM_GRM_BTX043: No suitable Advance Reference item found typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to find a suitable reference item for a transaction or process that requires it. This can happen in various scenarios, such as when creating or processing sales orders, service requests, or other CRM-related documents.
  Causes:
  
  Missing Reference Item: The most common cause is that the reference item (like a sales order, service order, or another document) that the system is trying to link to does not exist or is not available in the system.
  Incorrect Configuration: There may be configuration issues in the CRM system that prevent the system from recognizing valid reference items.
  Data Inconsistencies: There could be inconsistencies in the data, such as missing or incorrect entries in the database that are required for the reference item to be found.
  Authorization Issues: The user may not have the necessary permissions to access the reference item.
  Document Status: The status of the reference document may not allow it to be used (e.g., it may be closed or archived).
  
  Solutions:
  
  Check Reference Item: Verify that the reference item you are trying to use actually exists in the system. You can do this by searching for the item in the relevant transaction or using transaction codes like VA03 (Display Sales Order) or CRMD_ORDER (Display CRM Order).
  Review Configuration: Ensure that the CRM system is properly configured to recognize and link to the reference items. This may involve checking the settings in the customizing transactions (SPRO).
  Data Consistency Check: Run data consistency checks to identify and resolve any inconsistencies in the database. This may involve using transaction codes like SLG1 to check logs for errors.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to access the reference item.
  Document Status Review: Check the status of the reference document to ensure it is in a state that allows it to be referenced. If it is closed or archived, you may need to reactivate it or create a new reference item.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help you troubleshoot the issue, such as CRMD_ORDER, CRMD_ORDERADM_H, and SLG1.
  Documentation: Review SAP documentation and help files for more information on CRM processes and how reference items are handled.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.