How To Fix CRM_GENIL_SOC013 - Reply sent but not saved in database

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GENIL_SOC - Message Class for Social Media - General

• Message number: 013

• Message text: Reply sent but not saved in database

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GENIL_SOC013 - Reply sent but not saved in database ?

  The SAP error message CRM_GENIL_SOC013 indicates that a reply was sent but not saved in the database. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with saving the communication data related to a business transaction, such as an email or a message.
  Causes:
  
  Database Issues: There may be problems with the database connection or the database itself, preventing the data from being saved.
  Authorization Issues: The user may not have the necessary authorizations to save the reply in the database.
  
  Configuration Issues: There could be misconfigurations in the CRM system or in the communication management settings.
  System Errors: Temporary system errors or inconsistencies in the CRM application can lead to this issue.
  Data Integrity Issues: If the data being sent has integrity issues (e.g., missing required fields), it may not be saved.
  
  Solutions:
  
  Check Database Connection: Ensure that the database is up and running and that there are