How To Fix CRM_GENIL_SOC013 - Reply sent but not saved in database

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GENIL_SOC - Message Class for Social Media - General

• Message number: 013

• Message text: Reply sent but not saved in database

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GENIL_SOC013 - Reply sent but not saved in database ?

  The SAP error message CRM_GENIL_SOC013 indicates that a reply was sent but not saved in the database. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with saving the communication data related to a business transaction, such as an email or a message.
  Causes:
  
  Database Issues: There may be problems with the database connection or the database itself, preventing the data from being saved.
  Authorization Issues: The user may not have the necessary authorizations to save the reply in the database.
  Configuration Issues: There could be misconfigurations in the CRM system or in the communication management settings.
  System Errors: Temporary system errors or inconsistencies in the CRM application can lead to this issue.
  Data Integrity Issues: If the data being sent has integrity issues (e.g., missing required fields), it may not be saved.
  
  Solutions:
  
  Check Database Connection: Ensure that the database is up and running and that there are no connectivity issues.
  Review Authorizations: Verify that the user has the necessary permissions to perform the action. Check the role assignments and authorizations in the SAP system.
  Check Configuration: Review the configuration settings related to communication management in SAP CRM. Ensure that all necessary settings are correctly configured.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Data Validation: Ensure that all required fields are filled out correctly and that the data being sent is valid.
  Restart Services: If the issue persists, consider restarting the relevant services or the entire SAP system to clear any temporary errors.
  Consult SAP Notes: Look for any relevant SAP Notes or patches that may address this specific error. SAP frequently releases updates that fix known issues.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRM_ORDER or CRM_COMPLAINT to check the status of the business transactions related to the error.
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance. Provide them with the error message, context, and any logs you have gathered.
  Documentation: Review the official SAP documentation for CRM and communication management for any specific guidelines or troubleshooting steps related to this error.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.