How To Fix CRM_GENIL_SOC012 - Social media user account not found

CRM_GENIL_SOC012 - Overview

• Message type: E = Error

• Message class: CRM_GENIL_SOC - Message Class for Social Media - General

• Message number: 012

• Message text: Social media user account not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GENIL_SOC012 - Social media user account not found ?

  The SAP error message CRM_GENIL_SOC012 indicates that a social media user account could not be found in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with social media integration, such as when trying to access or manage social media accounts linked to customer records.
  
  Cause:
  
  Missing User Account: The specified social media user account does not exist in the system. This could be due to incorrect account details or the account not being created in the first place.
  Incorrect Configuration: The integration settings for social media accounts may not be properly configured, leading to the system being unable to locate the user account.
  Data Synchronization Issues: There may be issues with data synchronization between SAP CRM and the social media platform, resulting in missing or outdated account information.
  User Permissions: The user attempting to access the social media account may not have the necessary permissions to