How To Fix CRM_GENIL_SOC011 - Configure valid user ID or password

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GENIL_SOC - Message Class for Social Media - General

• Message number: 011

• Message text: Configure valid user ID or password

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GENIL_SOC011 - Configure valid user ID or password ?

  The SAP error message "CRM_GENIL_SOC011 Configure valid user ID or password" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with user authentication. This error indicates that the system is unable to validate the user ID or password provided for accessing the CRM system.
  Causes:
  
  Incorrect User Credentials: The most common cause is that the user ID or password entered is incorrect.
  User Lockout: The user account may be locked due to multiple failed login attempts.
  Expired Password: The password may have expired and needs to be reset.
  User Not Authorized: The user may not have the necessary authorizations to access the CRM system.
  Configuration Issues: There may be issues with the configuration of the CRM system or the underlying authentication mechanism (e.g., LDAP, SSO).
  Network Issues: Connectivity problems between the client and the SAP server can also lead to authentication failures.
  
  Solutions:
  
  Verify Credentials: Ensure that the user ID and password are entered correctly. Check for typos, case sensitivity, and any special characters.
  Reset Password: If the password is forgotten or expired, reset it through the appropriate process (e.g., using the password reset functionality or contacting the system administrator).
  Unlock User Account: If the account is locked, an administrator can unlock it using transaction code SU01 (User Maintenance).
  Check Authorizations: Ensure that the user has the necessary roles and authorizations assigned to access the CRM system.
  Review Configuration: Check the configuration settings for the CRM system and the authentication method being used. Ensure that they are set up correctly.
  Network Troubleshooting: Verify network connectivity and ensure that there are no firewall or proxy issues preventing access to the SAP server.
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance (to manage user accounts).
  SU53: Display Authorization Check (to troubleshoot authorization issues).
  
  
  SAP Notes: Check for relevant SAP Notes in the SAP Support Portal that may address specific issues related to this error message.
  Documentation: Review the SAP Help Portal for documentation on user management and authentication in SAP CRM.
  
  If the issue persists after trying the above solutions, it may be necessary to consult with your SAP Basis team or SAP support for further assistance.