How To Fix CRM_GENIL_SOC014 - Activate social media user account first

CRM_GENIL_SOC014 - Overview

• Message type: E = Error

• Message class: CRM_GENIL_SOC - Message Class for Social Media - General

• Message number: 014

• Message text: Activate social media user account first

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GENIL_SOC014 - Activate social media user account first ?

  The SAP error message CRM_GENIL_SOC014 indicates that there is an issue with activating a social media user account in the SAP Customer Relationship Management (CRM) system. This error typically arises when a user attempts to perform an action related to social media integration without having the corresponding social media user account activated.
  
  Cause:
  The primary cause of this error is that the social media user account has not been activated in the system. This could happen due to several reasons:
  
  The user account was created but not activated.
  The user account was deactivated or not properly configured.
  There may be missing or incorrect settings in the social media integration configuration.
  
  
  Solution:
  To resolve the CRM_GENIL_SOC014 error, follow these steps:
  
  
  Activate the Social Media User Account:
  
  Navigate to the relevant transaction or application where social media user accounts are managed (e.g., SAP CRM Web UI).
  Locate the specific social media user account that is causing the issue.
  Ensure that the account is