How To Fix CRM_GEN_EXTENSION004 - Only assign customer components to views

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GEN_EXTENSION - Generic Extension (Messages)

• Message number: 004

• Message text: Only assign customer components to views

What causes this issue?

You want to assign a view to a standard SAP
<DS:GLOS.722856E0B2119A45B64361996656C36C>business transaction component
</>. Since standard components are already integrated in the user
interface at predefined positions, you cannot assign a view to this
component to choose the display.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Do not make an entry in the <ZK>View</> field.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GEN_EXTENSION004 - Only assign customer components to views ?

  The SAP error message CRM_GEN_EXTENSION004 typically occurs in the SAP Customer Relationship Management (CRM) module when there is an attempt to assign customer-specific components to views that are not designed to accept them. This error is a part of the system's validation checks to ensure that only appropriate components are assigned to specific views.
  Cause:
  The error is triggered when:
  
  You are trying to assign a customer-specific component (like a custom field or a custom logic) to a view that does not support such assignments.
  The view you are working with is not configured to handle customer extensions or enhancements.
  
  Solution:
  To resolve the CRM_GEN_EXTENSION004 error, you can take the following steps:
  
  
  Check View Configuration:
  
  Ensure that the view you are trying to modify is designed to accept customer components. Review the configuration settings for the view in the SAP CRM system.
  
  
  
  Use Appropriate Views:
  
  If you need to add custom fields or components, make sure you are using the correct view that allows for such extensions. You may need to create a new view or modify an existing one that supports customer-specific enhancements.
  
  
  
  Review Customization Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) and check the settings related to the specific view and its components. Ensure that the customer components are correctly defined and assigned.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on how to properly assign customer components to views. This can provide insights into the limitations and requirements for specific views.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can trace the process to identify where the error is occurring and understand the context better.
  
  
  
  SAP Notes and Support:
  
  Check for any relevant SAP Notes that might address this specific error. Sometimes, SAP releases patches or notes that provide solutions or workarounds for known issues.
  
  
  
  Consult with SAP Support:
  
  If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. They can provide more detailed insights based on your specific system configuration.
  
  
  
  Related Information:
  
  SAP CRM Documentation: Review the official SAP documentation for CRM to understand the architecture and limitations of views and customer components.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  Training and Resources: Consider SAP training resources or courses that cover CRM customization and extension to better understand how to work with views and components.
  
  By following these steps, you should be able to address the CRM_GEN_EXTENSION004 error effectively.