How To Fix CRM_GENIL_SOC031 - Social media post not identified

CRM_GENIL_SOC031 - Overview

• Message type: E = Error

• Message class: CRM_GENIL_SOC - Message Class for Social Media - General

• Message number: 031

• Message text: Social media post not identified

What causes this issue?

Social media post cannot be found. The possible reasons are as
following:
You have not opened any social media posts in the interaction center.
You did not perform account identification before choosing the Social
Media Post work center.
No social media users map to the identified account.
No social media post sent by any of the social media users mapped to the
identified account.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_GENIL_SOC031 - Details

• The SAP error message CRM_GENIL_SOC031, which indicates that a social media post is not identified, typically arises in the context of SAP Customer Relationship Management (CRM) systems that integrate with social media channels. This error can occur for various reasons, and understanding the cause is essential for finding an appropriate solution.
  Causes:
  
  
  Missing or Incorrect Configuration: The integration settings for social media channels may not be properly configured. This includes missing API keys, incorrect URLs, or other integration parameters.
  
  
  Post Not Found: The specific social media post that the system is trying to access may have been deleted, made private, or is otherwise unavailable.
  
  
  Data Synchronization Issues: There may be a delay or failure in the synchronization process between the social media platform and the SAP system, leading to the post not being recognized.
  
  
  User Permissions: The user or system account attempting to access the post may not have the necessary permissions to view or