How To Fix CRM_GEN_EXTENSION001 - Entry with identical key already exists and will be ignored

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GEN_EXTENSION - Generic Extension (Messages)

• Message number: 001

• Message text: Entry with identical key already exists and will be ignored

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GEN_EXTENSION001 - Entry with identical key already exists and will be ignored ?

  The SAP error message CRM_GEN_EXTENSION001 indicates that there is an attempt to create or update an entry in the CRM system that has a key (or combination of keys) that already exists in the database. This typically occurs when you are trying to insert a record that duplicates an existing record's key, which violates the uniqueness constraint of the database.
  Cause:
  
  Duplicate Data Entry: The most common cause is that the data being processed (e.g., during a data import or update) contains duplicate entries that have the same key.
  Incorrect Data Mapping: If data is being imported from an external system, there may be issues with how the data is mapped, leading to duplicates.
  Concurrency Issues: If multiple processes are trying to create or update the same record simultaneously, it can lead to this error.
  Configuration Issues: There may be issues in the configuration of the CRM system that allow for duplicate keys to be generated.
  
  Solution:
  
  Identify Duplicates: Check the data being processed to identify any duplicates. You can do this by querying the database or reviewing the data source.
  Data Cleansing: Remove or consolidate duplicate entries in the source data before attempting to import or update it in the CRM system.
  Review Data Mapping: If the data is being imported from an external system, ensure that the mapping is correct and that it does not lead to duplicate keys.
  Check for Concurrent Processes: Ensure that no other processes are trying to create or update the same record at the same time.
  Adjust Configuration: If necessary, review the configuration settings in the CRM system to ensure that they are set up to prevent duplicate entries.
  Error Handling: Implement error handling in your data processing logic to catch and log these types of errors for further analysis.
  
  Related Information:
  
  Transaction Codes: You may want to check transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to view existing records and their keys.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Debugging: If you have access to the development environment, you can debug the process to see where the duplicate key is being generated.
  Data Model: Familiarize yourself with the data model of the CRM system to understand the key fields and their relationships.
  
  By following these steps, you should be able to resolve the CRM_GEN_EXTENSION001 error and prevent it from occurring in the future.