How To Fix CRM_GEN_EXTENSION005 - Only assign to customer components to item categories

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GEN_EXTENSION - Generic Extension (Messages)

• Message number: 005

• Message text: Only assign to customer components to item categories

What causes this issue?

You want to assign an item to a standard SAP
<DS:GLOS.722856E0B2119A45B64361996656C36C>business transaction component
</>. Since standard components are already integrated in the user
interface at predefined positions, you cannot assign item categories to
them.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Do not make an entry in the <ZK>Item </>field.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GEN_EXTENSION005 - Only assign to customer components to item categories ?

  The SAP error message CRM_GEN_EXTENSION005 typically occurs in the SAP Customer Relationship Management (CRM) module when there is an attempt to assign a non-customer component to an item category that is designated for customer-related data. This error is often encountered during the creation or modification of sales documents, service orders, or other CRM-related transactions.
  Cause:
  The error is triggered when:
  
  An item category is configured to accept only customer-related components, but a non-customer component is being assigned.
  The configuration settings for item categories in the CRM system are not aligned with the components being used in the transaction.
  There may be a mismatch in the data model or configuration settings that restricts the assignment of certain components to specific item categories.
  
  Solution:
  To resolve the CRM_GEN_EXTENSION005 error, you can take the following steps:
  
  
  Check Item Category Configuration:
  
  Go to the configuration settings for item categories in the CRM system.
  Ensure that the item category you are using is correctly set up to accept the components you are trying to assign.
  
  
  
  Review Component Assignment:
  
  Verify that the components you are trying to assign to the item category are indeed customer-related components.
  If you are mistakenly trying to assign a non-customer component, correct the assignment.
  
  
  
  Adjust Customizing Settings:
  
  If necessary, adjust the customizing settings in the SAP system to allow for the assignment of the required components to the item category.
  This may involve modifying the item category settings in the CRM customizing transaction (e.g., SPRO).
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help notes related to item category configuration and component assignments for further guidance.
  
  
  
  Testing:
  
  After making changes, test the transaction again to ensure that the error is resolved.
  
  
  
  Seek Help from SAP Support:
  
  If the issue persists, consider reaching out to SAP support or consulting with a technical expert who specializes in SAP CRM for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER for managing CRM orders or SPRO for accessing the customizing settings.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional insights.
  Documentation: Review the SAP Help Portal for detailed information on item categories and component assignments in CRM.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.