How To Fix CRM_GAG_VAL028 - Data inconsistency - Agreement not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GAG_VAL - Message class for agreement

• Message number: 028

• Message text: Data inconsistency - Agreement not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GAG_VAL028 - Data inconsistency - Agreement not found ?

  The SAP error message CRM_GAG_VAL028 indicates a data inconsistency issue where the system cannot find a specific agreement that is expected in the context of a transaction or operation. This error typically arises in the SAP Customer Relationship Management (CRM) module when there is a mismatch or absence of agreement data that the system is trying to access.
  Causes:
  
  Missing Agreement: The agreement that the system is trying to reference does not exist in the database.
  Incorrect Data Entry: There may be a typo or incorrect entry in the agreement number or related fields.
  Data Deletion: The agreement might have been deleted or archived, making it unavailable for the current transaction.
  Inconsistent Data: There could be inconsistencies in the data due to system updates, migrations, or manual changes.
  Authorization Issues: The user may not have the necessary permissions to view or access the agreement.
  
  Solutions:
  
  
  Verify Agreement Existence:
  
  Check if the agreement exists in the system by using transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to search for the agreement.
  Ensure that the agreement number is entered correctly.
  
  
  
  Check for Deletion or Archiving:
  
  Confirm whether the agreement has been deleted or archived. If it has been archived, you may need to restore it or create a new agreement.
  
  
  
  Data Consistency Check:
  
  Run consistency checks in the CRM system to identify and resolve any data inconsistencies. This may involve using transaction codes like CRMD_ORDER to check for inconsistencies in the order management.
  
  
  
  Review User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the agreement. This may involve checking roles and permissions in the user profile.
  
  
  
  Consult with Technical Support:
  
  If the issue persists, it may be necessary to consult with your SAP technical support team or a functional consultant who can analyze the system logs and provide further insights.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SE11 (Data Dictionary) to investigate the issue further.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review SAP documentation related to CRM agreements and data management to understand the expected data structure and relationships.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.