How To Fix CRM_FS_CHANGE814 - Bus. transaction cat. header &1 with exercise on original only in inbound

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FS_CHANGE - Messages for Changes to Leases

• Message number: 814

• Message text: Bus. transaction cat. header &1 with exercise on original only in inbound

What causes this issue?

A business transaction category header BUS2000114 with activated
<ZK>Exercise on Original Contract Data (Inbound Change)</> field can be
exercised only in conjunction with the <ZK>inbound change</> document
flow.

System Response

Further processing is canceled with an error message.

How to fix this error?

Configure the appropriate Customizing setting(s).

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FS_CHANGE814 - Bus. transaction cat. header &1 with exercise on original only in inbound ?

  The SAP error message "CRM_FS_CHANGE814" typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with business transactions related to field service management. The error message indicates that there is an issue with the business transaction category header, specifically that the transaction can only be exercised on the original document in an inbound context.
  Cause:
  The error can arise due to several reasons:
  
  Document Status: The business transaction may be in a status that does not allow changes or updates. For example, if the document is already processed or completed, it may not be possible to make changes.
  Transaction Type Restrictions: Certain transaction types may have restrictions on how they can be modified or processed, especially in inbound scenarios.
  Data Consistency Issues: There may be inconsistencies in the data that prevent the system from processing the transaction as expected.
  Authorization Issues: The user may not have the necessary authorizations to perform the action on the business transaction.
  
  Solution:
  To resolve the error, consider the following steps:
  
  Check Document Status: Verify the status of the business transaction. If it is in a completed or locked state, you may need to revert it to an editable state or create a new transaction.
  Review Transaction Type: Ensure that the transaction type you are trying to modify allows for changes in the inbound context. Consult the configuration settings for the specific transaction type.
  Data Validation: Check for any inconsistencies in the data associated with the transaction. Ensure that all required fields are filled out correctly and that there are no conflicting entries.
  User Authorizations: Confirm that the user attempting to make the change has the necessary authorizations. If not, contact your system administrator to grant the required permissions.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional insights or updates that may address the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting, such as CRM_ORDER, CRM_ORDERADM_H, or others related to field service management.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.