How To Fix CRM_FS_CHANGE792 - Predecessor document locked; business transaction &1 cannot set status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FS_CHANGE - Messages for Changes to Leases

• Message number: 792

• Message text: Predecessor document locked; business transaction &1 cannot set status

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FS_CHANGE792 - Predecessor document locked; business transaction &1 cannot set status ?

  The SAP error message CRM_FS_CHANGE792 indicates that a predecessor document is locked, which prevents the current business transaction from changing its status. This typically occurs in the context of SAP CRM (Customer Relationship Management) when there are dependencies between documents or transactions.
  Cause:
  
  Document Locking: The predecessor document (which could be a sales order, service order, or any related document) is currently locked by another user or process. This can happen if someone is editing the document or if a background job is processing it.
  Incomplete Processing: The predecessor document may not have been fully processed or may be in a state that does not allow further status changes.
  Authorization Issues: The user may not have the necessary authorizations to change the status of the document.
  
  Solution:
  
  
  Check Document Lock:
  
  Use transaction code SM12 to check for locks on the predecessor document. You can search for locks by user or document number.
  If you find a lock, determine if it is safe to delete it (e.g., if the user is no longer working on it) and remove it if necessary.
  
  
  
  Wait for Processing:
  
  If the predecessor document is being processed by another user or a background job, you may need to wait until the processing is complete before attempting to change the status again.
  
  
  
  Review Document Status:
  
  Ensure that the predecessor document is in a valid state for the status change you are trying to perform. You may need to complete or finalize certain actions on the predecessor document first.
  
  
  
  Check Authorizations:
  
  Verify that you have the necessary authorizations to change the status of the document. If not, contact your system administrator to obtain the required permissions.
  
  
  
  Consult Logs:
  
  Check the application logs (transaction SLG1) for any additional information related to the error. This may provide insights into why the document is locked.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage locks.
  SLG1: To view application logs for error details.
  
  
  Documentation: Refer to SAP Help documentation for CRM and document management for more details on handling document statuses and locks.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.