How To Fix CRM_FS_CHANGE790 - Object already sold

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FS_CHANGE - Messages for Changes to Leases

• Message number: 790

• Message text: Object already sold

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FS_CHANGE790 - Object already sold ?

  The SAP error message CRM_FS_CHANGE790, which states "Object already sold," typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to change or update a business object (like a service order or contract) that has already been sold or finalized. This error is often related to the business logic that prevents modifications to objects that are in a completed state.
  Cause:
  
  Object Status: The object you are trying to modify has a status indicating that it has already been sold or finalized. This could be a service order, contract, or any other business object that is not allowed to be changed once it has been completed.
  Business Rules: There may be specific business rules configured in the system that restrict changes to sold objects to maintain data integrity and compliance with business processes.
  Document Flow: The object may be linked to other documents or processes that prevent changes to it.
  
  Solution:
  
  Check Object Status: Review the status of the object in question. If it is marked as sold or completed, you may need to create a new object or document instead of modifying the existing one.
  Consult Business Processes: Understand the business processes in place. If changes are necessary, consult with your business process owner or SAP functional consultant to determine if there are alternative ways to handle the situation (e.g., creating a follow-up document).
  Use Change Documents: If applicable, consider using change documents or follow-up transactions that allow for adjustments without directly modifying the sold object.
  Authorization: Ensure that you have the necessary authorizations to make changes to the object. Sometimes, restrictions can be due to user roles and permissions.
  Custom Development: If the business requirement necessitates changing sold objects, consider discussing with your SAP development team to see if custom logic can be implemented to allow for such changes under specific conditions.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. SAP frequently releases updates that may address known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes (like CRM_ORDER, CRM_SERVICE_ORDER, etc.) that may help you navigate and manage business objects effectively.
  Documentation: Review SAP documentation or help files related to CRM processes to understand the implications of modifying sold objects and the best practices to follow.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal IT team for further assistance.