How To Fix CRM_FS_CHANGE789 - Status "Released" not set for item &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FS_CHANGE - Messages for Changes to Leases

• Message number: 789

• Message text: Status "Released" not set for item &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FS_CHANGE789 - Status "Released" not set for item &1 ?

  The SAP error message CRM_FS_CHANGE789 with the status "Released" not set for item &1 typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an attempt to change or process a document (like a service order or a sales order) that has not been properly released. This can happen in various scenarios, such as when trying to modify an item that is still in a draft or incomplete status.
  Cause:
  
  Item Status: The item in question has not been set to "Released" status. This means that the item is either still in a draft state or has not gone through the necessary approval or release process.
  Workflow Issues: There may be issues with the workflow that is supposed to handle the release of the item.
  Authorization Issues: The user may not have the necessary authorizations to change the status of the item.
  Configuration Issues: There may be configuration settings in the system that prevent the item from being released.
  
  Solution:
  
  
  Check Item Status: Verify the status of the item in question. If it is not "Released," you will need to release it before making further changes.
  
  Navigate to the relevant transaction or document and check the status of the item.
  If it is in a draft state, complete any required fields and save it to change its status.
  
  
  
  Release the Item: If the item is in a state that allows for release, follow the appropriate steps to release it.
  
  This may involve going through a specific transaction or using a function to set the status to "Released."
  
  
  
  Review Workflow: If the item should have been released but is not, check the workflow settings and logs to ensure that the release process is functioning correctly.
  
  Look for any errors or issues in the workflow that may have prevented the release.
  
  
  
  Check Authorizations: Ensure that the user attempting to make the change has the necessary authorizations to release the item.
  
  Consult with your SAP security team if you suspect authorization issues.
  
  
  
  Consult Configuration: If the issue persists, review the configuration settings related to the document type and item status management in SAP CRM.
  
  Ensure that the settings allow for the proper transition of item statuses.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_ORDER_MAINTAIN, or others that may be used to manage service orders or sales orders.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address the issue.
  Documentation: Review SAP documentation or help files related to CRM order management for more detailed information on item statuses and workflows.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the specific configuration and setup of your SAP environment.