How To Fix CRM_ESOA_MAP_GENERAL103 - Mapping of &1 failed because status of lead &2 could not be retrieved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ESOA_MAP_GENERAL - General messages concerning the mapping

• Message number: 103

• Message text: Mapping of &1 failed because status of lead &2 could not be retrieved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ESOA_MAP_GENERAL103 - Mapping of &1 failed because status of lead &2 could not be retrieved ?

  The SAP error message CRM_ESOA_MAP_GENERAL103 indicates that there was a failure in mapping due to the inability to retrieve the status of a lead. This error typically occurs in the context of SAP CRM (Customer Relationship Management) systems, particularly when dealing with the integration of data or processes involving leads.
  Cause:
  
  Lead Status Not Found: The lead with the specified ID may not exist in the system, or it may have been deleted or archived.
  Authorization Issues: The user or process attempting to access the lead may not have the necessary authorizations to view its status.
  Data Consistency Issues: There may be inconsistencies in the data, such as missing or incorrect entries in the database.
  System Configuration: There could be issues with the configuration of the CRM system or the integration settings that prevent the retrieval of the lead status.
  Network or Connectivity Issues: If the system is trying to access data from an external source, network issues could prevent successful data retrieval.
  
  Solution:
  
  Check Lead Existence: Verify that the lead ID mentioned in the error message exists in the CRM system. You can do this by searching for the lead in the CRM interface.
  Review Authorizations: Ensure that the user or process has the necessary authorizations to access the lead's status. This may involve checking user roles and permissions.
  Data Integrity Check: Perform a data integrity check to ensure that there are no inconsistencies or missing data related to the lead.
  System Logs: Check the system logs for any additional error messages or warnings that could provide more context about the issue.
  Configuration Review: Review the configuration settings related to lead management and integration to ensure they are set up correctly.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to view lead details or SU53 to check authorization issues.
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to CRM lead management and integration processes for more insights.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.