How To Fix CRM_ESOA_ACT002 - No External Reference profile maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ESOA_ACT -

• Message number: 002

• Message text: No External Reference profile maintained

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ESOA_ACT002 - No External Reference profile maintained ?

  The SAP error message "CRM_ESOA_ACT002 No External Reference profile maintained" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an attempt to execute a function that requires an external reference profile, but none has been defined in the system.
  Cause:
  
  Missing Configuration: The error usually indicates that the external reference profile, which is necessary for the integration of external systems or services, has not been set up in the SAP system.
  Incorrect Settings: There may be incorrect or incomplete settings in the configuration of the CRM system that prevent the system from recognizing or using the external reference profile.
  Integration Issues: If the system is expected to communicate with external applications or services, the necessary profiles for these integrations may not be defined.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check External Reference Profile Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for CRM and look for settings related to external reference profiles.
  Ensure that the necessary profiles are created and properly configured.
  
  
  
  Create or Maintain External Reference Profile:
  
  If no profile exists, you may need to create one. This typically involves defining the profile name, description, and any necessary parameters that are required for the integration.
  If a profile exists but is not correctly configured, review the settings and make necessary adjustments.
  
  
  
  Check Authorization:
  
  Ensure that the user executing the transaction has the necessary authorizations to access and use the external reference profiles.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific version of your CRM system for any additional configuration steps or requirements.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM configuration, such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may be relevant to your specific use case.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or consulting with an SAP expert who specializes in CRM configurations.
  
  By following these steps, you should be able to identify and resolve the issue related to the "No External Reference profile maintained" error in SAP CRM.