How To Fix CRM_ESOA_ACT000 - External Reference is not filled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ESOA_ACT -

• Message number: 000

• Message text: External Reference is not filled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ESOA_ACT000 - External Reference is not filled ?

  The SAP error message "CRM_ESOA_ACT000 External Reference is not filled" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the external reference field in a transaction or process. This error indicates that a required external reference, which is often used for integration with other systems or for tracking purposes, has not been populated.
  Cause:
  
  Missing Data: The external reference field is mandatory for the transaction you are trying to execute, and it has not been filled in.
  Configuration Issues: There may be configuration settings in the CRM system that require the external reference to be filled but are not set up correctly.
  Integration Issues: If the CRM system is integrated with other systems (like ERP or third-party applications), the external reference may not be passed correctly from those systems.
  User Input Error: The user may have overlooked filling in the required field during data entry.
  
  Solution:
  
  Fill the External Reference: Check the transaction or document you are working with and ensure that the external reference field is filled in. This may involve entering a valid reference number or identifier.
  Review Configuration: If you have access to the configuration settings, review the settings related to external references in the CRM system. Ensure that the field is set up correctly and that any dependencies are properly configured.
  Check Integration Settings: If the error is occurring during an integration process, verify that the external reference is being passed correctly from the source system. This may involve checking middleware or integration tools.
  User Training: If the issue is due to user oversight, consider providing training or guidelines to users on the importance of filling in the external reference field.
  Debugging: If the issue persists, you may need to debug the process to identify where the external reference is being lost or not populated.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate to the configuration or data entry screens.
  Documentation: Review SAP documentation related to external references in CRM to understand the requirements and best practices for using this field.
  
  If the problem continues after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth assistance.