How To Fix CRM_ESOA_ACT001 - Call ID is not filled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ESOA_ACT -

• Message number: 001

• Message text: Call ID is not filled

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ESOA_ACT001 - Call ID is not filled ?

  The SAP error message "CRM_ESOA_ACT001 Call ID is not filled" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the integration of the CRM system with other systems or services, particularly in scenarios involving web services or external calls.
  Cause:
  
  Missing Call ID: The error indicates that a required Call ID is not being passed or is missing in the request. The Call ID is essential for tracking and managing the request in the system.
  Configuration Issues: There may be configuration issues in the CRM system or in the middleware that is supposed to handle the communication between systems.
  Data Transfer Problems: If the data being sent to the CRM system is incomplete or incorrectly formatted, it may lead to this error.
  Custom Development: If there are custom developments or enhancements in the CRM system, they might not be handling the Call ID correctly.
  
  Solution:
  
  Check the Call ID: Ensure that the Call ID is being generated and passed correctly in the request. This may involve checking the code or configuration of the calling application or service.
  Review Middleware Configuration: If you are using middleware (like SAP PI/PO or other integration tools), check the configuration to ensure that it is set up to pass the Call ID correctly.
  Debugging: Use debugging tools to trace the request and see where the Call ID is being lost or not set. This may involve looking at logs or using transaction codes like SLG1 (Application Log) to find more details.
  Check Custom Code: If there are any custom enhancements or modifications in the CRM system, review the code to ensure that it is handling the Call ID properly.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of CRM you are using, as there may be known issues or patches available.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or fixes related to this error message. You can search for the error message or related keywords in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log) for logging and debugging purposes.
  Integration Scenarios: Understand the integration scenarios you are working with, as this error often arises in scenarios involving web services, APIs, or middleware.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support or consult with a technical expert who specializes in SAP CRM and integration scenarios.