How To Fix CRM_ES385 - Start response transfer of template: &1 (ID: &2, template set: &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ES - ES: Message Class for Enterprise Service

• Message number: 385

• Message text: Start response transfer of template: &1 (ID: &2, template set: &3)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ES385 - Start response transfer of template: &1 (ID: &2, template set: &3) ?

  The SAP error message CRM_ES385 typically indicates an issue related to the transfer of a template in the SAP CRM system. This error can occur during the process of starting a response transfer for a specific template, and it may be associated with various underlying causes.
  Possible Causes:
  
  Template Not Found: The specified template ID or template set may not exist in the system.
  Authorization Issues: The user may not have the necessary authorizations to access or transfer the specified template.
  Configuration Issues: There may be configuration problems in the CRM system that prevent the template from being processed correctly.
  Data Inconsistencies: There could be inconsistencies or corruption in the data related to the template.
  System Performance: If the system is under heavy load, it may not be able to process the request in a timely manner.
  
  Solutions:
  
  Verify Template Existence: Check if the template ID and template set specified in the error message exist in the system. You can do this by navigating to the relevant transaction or using the appropriate report.
  Check Authorizations: Ensure that the user has the necessary authorizations to access and transfer the template. You may need to consult with your security team to verify user roles and permissions.
  Review Configuration: Examine the configuration settings related to templates in the CRM system. Ensure that all necessary settings are correctly configured.
  Data Consistency Check: Perform a data consistency check to identify and resolve any inconsistencies related to the template data.
  Monitor System Performance: Check the system performance and load. If the system is slow, consider optimizing performance or scheduling the transfer during off-peak hours.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or others related to CRM templates to investigate further.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Logs and Traces: Review system logs and traces (e.g., ST22 for dumps, SM21 for system logs) to gather more information about the error context.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.