How To Fix CRM_ES381 - Current version of template &1 has not been transferred to ES

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ES - ES: Message Class for Enterprise Service

• Message number: 381

• Message text: Current version of template &1 has not been transferred to ES

What causes this issue?

Current version of template &1 has not been transferred to ES.

System Response

Template is ignored.

How to fix this error?

Transfer the template model using transaction CRM_ES_WB.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ES381 - Current version of template &1 has not been transferred to ES ?

  The SAP error message CRM_ES381 indicates that the current version of a template has not been transferred to the Enterprise Services (ES) layer. This typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the synchronization or transfer of data between the CRM system and the ES layer.
  Cause:
  
  Version Mismatch: The template version in the CRM system may not match the version expected by the ES layer.
  Incomplete Transfer: The transfer process for the template may not have been completed successfully, possibly due to network issues or system errors.
  Configuration Issues: There may be configuration issues in the CRM system or the ES layer that prevent the transfer from occurring.
  Authorization Issues: The user or process attempting to perform the transfer may not have the necessary authorizations to do so.
  
  Solution:
  
  Check Template Version: Verify that the version of the template in the CRM system is the one that should be transferred. If there are multiple versions, ensure that the correct one is being used.
  Re-Transfer the Template: Attempt to manually re-transfer the template to the ES layer. This can often resolve issues related to incomplete transfers.
  Review Logs: Check the system logs for any errors or warnings that occurred during the transfer process. This can provide insights into what went wrong.
  Configuration Review: Ensure that the configuration settings for the CRM and ES integration are correct. This includes checking the settings in transaction codes like CRMS_ORDER or CRMS_ES.
  Authorization Check: Ensure that the user or process has the necessary authorizations to perform the transfer. This may involve checking user roles and permissions.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of your SAP system for any known issues or additional troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific fixes or patches related to this error message. SAP frequently updates its knowledge base with solutions to common issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may be involved in the template management process.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  By following these steps, you should be able to diagnose and resolve the CRM_ES381 error in your SAP system.