How To Fix CRM_ES379 - Transfer of template response to Enterprise Search failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ES - ES: Message Class for Enterprise Service

• Message number: 379

• Message text: Transfer of template response to Enterprise Search failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ES379 - Transfer of template response to Enterprise Search failed ?

  The SAP error message CRM_ES379, which states "Transfer of template response to Enterprise Search failed," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the integration between the CRM system and the Enterprise Search functionality. This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the search index.
  Causes:
  
  Configuration Issues: Incorrect settings in the Enterprise Search configuration can lead to failures in transferring template responses.
  Data Inconsistencies: If the data being transferred is inconsistent or not properly formatted, it can cause the transfer to fail.
  Search Index Problems: Issues with the search index, such as it being out of date or corrupted, can prevent successful transfers.
  Authorization Issues: Lack of proper authorizations for the user or service that is trying to perform the transfer.
  Network Issues: Connectivity problems between the CRM system and the Enterprise Search system can also lead to this error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for Enterprise Search in the SAP system. Ensure that all necessary parameters are correctly set.
  Data Validation: Validate the data being transferred to ensure it meets the required format and consistency. Check for any missing or incorrect data.
  Rebuild Search Index: If the search index is suspected to be the issue, consider rebuilding it. This can often resolve problems related to outdated or corrupted indexes.
  Check Authorizations: Ensure that the user or service account has the necessary authorizations to perform the transfer. Review roles and permissions.
  Monitor Network Connectivity: Check for any network issues that might be affecting the connection between the CRM and Enterprise Search systems. Ensure that both systems can communicate effectively.
  Review Logs: Check the application logs for more detailed error messages that can provide insights into the specific cause of the failure.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches and updates.
  Documentation: Review the official SAP documentation for Enterprise Search and CRM to ensure that all configurations are correctly implemented.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.