How To Fix CRM_ES371 - No template found for BOL root name &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ES - ES: Message Class for Enterprise Service

• Message number: 371

• Message text: No template found for BOL root name &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ES371 - No template found for BOL root name &1 ?

  The SAP error message CRM_ES371 "No template found for BOL root name &1" typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to find a Business Object Layer (BOL) template for a specified root name. This can happen for various reasons, and understanding the cause and potential solutions can help resolve the issue.
  Cause:
  
  Missing Template: The most common cause is that the required BOL template is not defined in the system. This could be due to a missing configuration or an incomplete implementation.
  Incorrect Configuration: The BOL root name specified in the request may not match any existing templates in the system.
  Transport Issues: If the system has recently undergone a transport of changes, the required templates may not have been transported correctly.
  Development Issues: If custom developments have been made, there may be issues with the custom BOL objects or templates.
  
  Solution:
  
  
  Check BOL Configuration: Verify that the BOL template for the specified root name exists in the system. You can do this by checking the BOL configuration in the SAP CRM system.
  
  Use transaction CRMD_ORDER or CRMD_ORDERADM_H to check the configuration of the business object.
  Ensure that the root name specified in the error message is correctly defined in the BOL configuration.
  
  
  
  Review Custom Developments: If there are custom developments, ensure that the custom BOL templates are correctly implemented and activated. Check for any syntax errors or issues in the custom code.
  
  
  Transport Management: If the issue arose after a transport, check the transport logs to ensure that all necessary objects were transported successfully. You may need to re-transport the missing templates.
  
  
  Check for Notes and Patches: Look for any SAP Notes or patches that may address this issue. Sometimes, SAP releases updates that fix known issues related to BOL templates.
  
  
  Debugging: If the issue persists, consider debugging the application to trace where the error is occurring. This can provide insights into why the template is not being found.
  
  
  Consult Documentation: Review the SAP documentation related to BOL and CRM configuration for any additional guidance on setting up templates.
  
  
  Related Information:
  
  SAP Notes: Search the SAP Support Portal for relevant SAP Notes that may provide fixes or workarounds for this error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and BOL related transactions for troubleshooting.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it. If the problem continues, consider reaching out to SAP support for further assistance.