How To Fix CRM_ES370 - Following change pointers were selected:

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ES - ES: Message Class for Enterprise Service

• Message number: 370

• Message text: Following change pointers were selected:

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ES370 - Following change pointers were selected: ?

  The SAP error message CRM_ES370, which states "Following change pointers were selected," typically occurs in the context of change pointer processing in SAP Customer Relationship Management (CRM). This error message is often related to issues with the change pointer mechanism, which is used to track changes in data for various applications, including CRM.
  Cause:
  
  Change Pointer Configuration: The change pointer mechanism may not be properly configured. This includes settings in the relevant customizing transactions.
  Missing Change Pointers: There may be no change pointers available for processing, or the selected change pointers may not meet the criteria for the operation being performed.
  Data Inconsistencies: There could be inconsistencies or issues with the data that the change pointers are referencing.
  Authorization Issues: The user may not have the necessary authorizations to process the change pointers.
  Technical Issues: There may be underlying technical issues, such as problems with the database or application server.
  
  Solution:
  
  
  Check Change Pointer Configuration:
  
  Ensure that the change pointer settings are correctly configured in the relevant customizing transactions (e.g., transaction SPRO).
  Verify that the necessary change pointer types are activated.
  
  
  
  Review Change Pointer Selection:
  
  Use transaction SCDO (Change Document Objects) to check if the change pointers exist and are correctly set up.
  Check the selection criteria for the change pointers to ensure they match the expected parameters.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the data related to the change pointers. This may involve checking for missing or incorrect entries in the relevant tables.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to process change pointers. This can be done by checking the user's roles and authorizations in transaction SU01.
  
  
  
  Technical Troubleshooting:
  
  If the issue persists, check the system logs (transaction SLG1) for any related error messages that could provide more context.
  Consider performing a system restart or checking for any ongoing system maintenance that could affect the change pointer processing.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to CRM_ES370.
  
  
  
  Related Information:
  
  Change Pointers: Change pointers are a mechanism in SAP that allows for tracking changes to data objects. They are often used in conjunction with IDocs for data transfer.
  Transaction Codes:
  
  SCDO: Change Document Objects
  SPRO: Customizing Implementation Guide
  SLG1: Application Log
  SU01: User Maintenance
  
  
  Documentation: Refer to SAP Help documentation for detailed information on change pointers and their configuration.
  
  If the problem persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.