How To Fix CRM_ES373 - Change pointer &1 (template ID: &2) passed to ES

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ES - ES: Message Class for Enterprise Service

• Message number: 373

• Message text: Change pointer &1 (template ID: &2) passed to ES

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ES373 - Change pointer &1 (template ID: &2) passed to ES ?

  The SAP error message CRM_ES373 typically indicates an issue related to change pointers in the context of the SAP Customer Relationship Management (CRM) system. This error message is often associated with the integration of CRM with other SAP modules or systems, particularly when using the Application Link Enabling (ALE) or the Business Application Programming Interface (BAPI).
  Cause:
  The error message "CRM_ES373 Change pointer &1 (template ID: &2) passed to ES" usually occurs due to one of the following reasons:
  
  Invalid Change Pointer: The change pointer specified in the error message may not exist or may have been deleted.
  Template ID Issues: The template ID referenced may not be correctly configured or may not exist in the system.
  Data Consistency Issues: There may be inconsistencies in the data that the change pointer is trying to reference.
  Configuration Issues: The configuration for change pointers or the related settings in the CRM system may not be set up correctly.
  Integration Issues: Problems with the integration setup between CRM and other systems (like ECC or S/4HANA) can also lead to this error.
  
  Solution:
  To resolve the CRM_ES373 error, you can follow these steps:
  
  
  Check Change Pointer: Verify that the change pointer specified in the error message exists in the system. You can do this by using transaction code SCDO (Change Document Objects) to check the change pointers.
  
  
  Validate Template ID: Ensure that the template ID mentioned in the error message is valid and correctly configured. You can check the configuration in transaction SPRO under the relevant CRM settings.
  
  
  Review Configuration: Go through the configuration settings related to change pointers and ensure that they are set up correctly. This includes checking the settings for the relevant message types and distribution models.
  
  
  Data Consistency Check: Perform a data consistency check to ensure that there are no inconsistencies in the data that could be causing the issue.
  
  
  Integration Settings: If the error is related to integration with other systems, review the ALE settings and ensure that the necessary configurations are in place.
  
  
  Check Logs: Review the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  Reprocess Change Pointers: If necessary, you can try to reprocess the change pointers using transaction BD87 (Reprocess IDocs) or similar transactions depending on your setup.
  
  
  Consult Documentation: Refer to SAP Notes and documentation for any specific guidance related to the error message. You can search for relevant SAP Notes in the SAP Support Portal.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SCDO, SPRO, SLG1, and BD87.
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.