How To Fix CRM_ES374 - Failed to pass change pointer &1 (template ID: &2) to ES

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ES - ES: Message Class for Enterprise Service

• Message number: 374

• Message text: Failed to pass change pointer &1 (template ID: &2) to ES

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ES374 - Failed to pass change pointer &1 (template ID: &2) to ES ?

  The SAP error message CRM_ES374 indicates that there was a failure in passing a change pointer to the Event Sender (ES) for a specific template ID. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when there are issues with the change pointer mechanism, which is used to track changes in data and trigger events accordingly.
  Causes:
  
  Missing Change Pointer: The change pointer for the specified template ID may not exist or may not have been generated correctly.
  Configuration Issues: There may be configuration issues in the CRM system or in the middleware that is responsible for processing change pointers.
  Data Inconsistencies: There could be inconsistencies in the data that prevent the change pointer from being processed.
  Authorization Issues: The user or process attempting to pass the change pointer may not have the necessary authorizations.
  Technical Errors: There may be underlying technical issues, such as network problems or system performance issues, that prevent the change pointer from being processed.
  
  Solutions:
  
  Check Change Pointer Configuration: Ensure that the change pointer mechanism is correctly configured in the system. This includes checking the relevant settings in transaction codes like BD61 (Change Pointer Configuration) and BD52 (Change Pointer for Message Type).
  Verify Template ID: Confirm that the template ID specified in the error message is valid and exists in the system.
  Review Change Pointer Logs: Use transaction SCDO (Change Document Objects) to review the change pointer logs and identify any issues or missing entries.
  Check Authorizations: Ensure that the user or process has the necessary authorizations to access and process change pointers.
  Monitor System Performance: Check for any performance issues in the system that may be affecting the processing of change pointers. This can include checking system logs and performance metrics.
  Reprocess Change Pointers: If the change pointer was not processed due to a temporary issue, you may try to reprocess it manually or through a batch job.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BD61, BD52, SCDO, and SM21 (System Log) for troubleshooting.
  SAP Documentation: Refer to SAP Help documentation for detailed information on change pointers and event handling in CRM.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical team for further investigation and resolution.