How To Fix CRM_ES102 - Template set '&1' does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ES - ES: Message Class for Enterprise Service

• Message number: 102

• Message text: Template set '&1' does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ES102 - Template set '&1' does not exist ?

  The SAP error message CRM_ES102, which states "Template set '&1' does not exist," typically occurs in the SAP Customer Relationship Management (CRM) module when the system is unable to find a specified template set. This can happen for various reasons, such as the template set not being created, being deleted, or being incorrectly referenced in the system.
  Causes:
  
  Non-Existent Template Set: The specified template set has not been created in the system.
  Incorrect Template Set Name: There may be a typo or incorrect reference to the template set name in the configuration or transaction.
  Authorization Issues: The user may not have the necessary authorizations to access the template set.
  Transport Issues: If the template set was transported from another system, it may not have been successfully imported.
  Configuration Errors: The system configuration may not be set up correctly to recognize the template set.
  
  Solutions:
  
  
  Check Template Set Existence:
  
  Go to the relevant transaction (e.g., CRMD_ORDER or CRMD_ORDERADM_H) and check if the template set exists.
  Use transaction code CRMD_ORDERADM_H to navigate to the template management area and verify the template set.
  
  
  
  Create or Restore Template Set:
  
  If the template set does not exist, you may need to create it. This can typically be done through the configuration settings in the SAP CRM system.
  If it was deleted, you may need to restore it from a backup or recreate it.
  
  
  
  Verify Naming:
  
  Double-check the name of the template set being referenced in your transaction or configuration. Ensure there are no typos or incorrect references.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the template set. You may need to consult with your SAP security team to verify this.
  
  
  
  Transport Check:
  
  If the template set was supposed to be transported from another system, check the transport logs to ensure it was successfully imported.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to template sets in CRM for any specific instructions or known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SPRO for configuration.
  SAP Notes: Check SAP Notes for any known issues or patches related to template sets in CRM.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.