How To Fix CRM_ERP_UI027 - Employee &1 is not maintained in ERP system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_UI -

• Message number: 027

• Message text: Employee &1 is not maintained in ERP system

What causes this issue?

The employee's personnel number, versus the Employee ID, is the link
into the ERP system. This personnel number for this employee may be
empty.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_UI027 - Employee &1 is not maintained in ERP system ?

  The SAP error message CRM_ERP_UI027 indicates that the employee specified (denoted by &1) is not maintained in the ERP system. This error typically arises in scenarios where the CRM system is trying to access or utilize employee data that is not available or properly configured in the connected ERP system.
  Cause:
  
  Employee Not Created: The employee record may not exist in the ERP system.
  Incorrect Employee ID: The employee ID being referenced may be incorrect or misspelled.
  Data Synchronization Issues: There may be issues with data synchronization between the CRM and ERP systems.
  Authorization Issues: The user may not have the necessary authorizations to view or access the employee data.
  Inactive Employee: The employee record may exist but is marked as inactive or not valid.
  
  Solution:
  
  
  Check Employee Record:
  
  Verify if the employee ID exists in the ERP system. You can do this by navigating to the relevant transaction (e.g., PA20 or PA30 for HR data) in the ERP system.
  
  
  
  Create or Update Employee:
  
  If the employee does not exist, create a new employee record in the ERP system.
  If the employee exists but is inactive, reactivate the employee record.
  
  
  
  Verify Employee ID:
  
  Ensure that the employee ID being used in the CRM system is correct. Check for any typographical errors.
  
  
  
  Data Synchronization:
  
  If there are synchronization issues, check the middleware or integration settings between the CRM and ERP systems. Ensure that the data transfer jobs are running correctly and that there are no errors in the data transfer logs.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access employee data in the ERP system. This may involve checking user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to this error message for any specific guidance or updates.
  
  
  
  Related Information:
  
  Integration Settings: Review the integration settings between CRM and ERP to ensure that they are configured correctly.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the CRM_ERP_UI027 error and ensure that the employee data is correctly maintained in the ERP system.