How To Fix CRM_ERP_IL092 - More than one ERP replicated knowledge base was found.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_IL -

• Message number: 092

• Message text: More than one ERP replicated knowledge base was found.

What causes this issue?

More than one ERP replicated knowledge base was found.
Current knowledge base displayed:
Name: &V1&
Version: &V2&
Logical system: &V3&
Date: &V4&

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

If the knowledge base displayed doesn't reflect the last version you
created and replicated from ERP, please make sure you upgraded the
version number appropriately.
The logic used to determine the current knowledge base is to search the
entry sorted by:
KB_FROMDATE (Descending)
KB_LOGSYS (Ascending)
KB_NAME (Ascending)
KB_VERSION (Ascending)

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_IL092 - More than one ERP replicated knowledge base was found. ?

  The SAP error message CRM_ERP_IL092 indicates that there is more than one ERP replicated knowledge base found in the system. This typically occurs in scenarios where the integration between SAP CRM (Customer Relationship Management) and SAP ERP (Enterprise Resource Planning) is set up, and there are multiple instances of knowledge bases that are being replicated.
  Cause:
  
  Multiple Knowledge Bases: The primary cause of this error is the existence of multiple knowledge bases in the ERP system that are being replicated to the CRM system. This can happen if there are multiple versions or instances of the knowledge base that have not been properly managed or consolidated.
  Configuration Issues: Incorrect configuration settings in the integration between CRM and ERP can lead to this error. This may include settings related to the replication of knowledge bases.
  Data Consistency Issues: There may be inconsistencies in the data that are causing the system to recognize multiple knowledge bases.
  
  Solution:
  
  Identify Duplicate Knowledge Bases: Check the ERP system for the existence of multiple knowledge bases. You can do this by navigating to the relevant transaction codes in ERP that manage knowledge bases (e.g., using transaction CRMD_ORDER or similar).
  Consolidate Knowledge Bases: If duplicates are found, consider consolidating them into a single knowledge base. This may involve merging data or removing unnecessary duplicates.
  Adjust Configuration Settings: Review the configuration settings in both the CRM and ERP systems to ensure that they are set up correctly for knowledge base replication. This may involve checking the settings in transaction CRMC_BASIS or similar.
  Replication Settings: Ensure that the replication settings are correctly defined in the CRM system. You may need to adjust the settings to ensure that only one knowledge base is being replicated.
  Check for Updates: Ensure that both the CRM and ERP systems are updated to the latest support packages or patches, as this may resolve known issues related to replication.
  Consult Documentation: Refer to SAP documentation or notes related to CRM and ERP integration for any specific instructions or troubleshooting steps related to this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error code or related keywords in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing knowledge bases and replication settings in both CRM and ERP systems.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have implemented.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.