How To Fix CRM_ERP_IL090 - Error when handling pricing application log messages

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_IL -

• Message number: 090

• Message text: Error when handling pricing application log messages

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_IL090 - Error when handling pricing application log messages ?

  The SAP error message CRM_ERP_IL090 typically occurs in the context of pricing in the SAP CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) integration. This error is related to issues in handling pricing application log messages, which can arise due to various reasons.
  Cause:
  
  
  Data Inconsistencies: There may be inconsistencies in the pricing data between the CRM and ERP systems. This can happen if the pricing conditions are not properly maintained or if there are missing entries in the pricing tables.
  
  
  Configuration Issues: Incorrect configuration in the pricing procedure or in the integration settings between CRM and ERP can lead to this error.
  
  
  Missing Master Data: If the required master data (like customer master, material master, etc.) is not available or is incomplete, it can cause issues in pricing calculations.
  
  
  Application Log Issues: Problems with the application log itself, such as corruption or misconfiguration, can lead to errors when trying to process log messages.
  
  
  Authorization Issues: Lack of proper authorizations for the user or the system trying to access or modify pricing information can also trigger this error.
  
  
  Solution:
  
  
  Check Data Consistency: Verify the pricing conditions in both the CRM and ERP systems. Ensure that all necessary pricing records are maintained and consistent across both systems.
  
  
  Review Configuration: Check the configuration settings for the pricing procedure in both systems. Ensure that the integration settings are correctly configured.
  
  
  Validate Master Data: Ensure that all required master data is complete and correctly maintained. This includes customer and material master data.
  
  
  Analyze Application Logs: Use transaction codes like SLG1 to analyze the application logs for more detailed error messages. This can provide insights into what specifically is causing the error.
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access and modify pricing information.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues.
  
  
  Debugging: If the issue persists, consider debugging the pricing logic to identify where the error is occurring. This may require technical expertise.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), SE11 (Data Dictionary), and SE80 (Object Navigator) for troubleshooting.
  Documentation: Review SAP documentation related to pricing procedures and integration between CRM and ERP for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the CRM_ERP_IL090 error effectively.