How To Fix CRM_ERP_IL086 - Updating Pricing Item ID buffer failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_IL -

• Message number: 086

• Message text: Updating Pricing Item ID buffer failed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_IL086 - Updating Pricing Item ID buffer failed ?

  The SAP error message CRM_ERP_IL086 indicates that there was a failure in updating the Pricing Item ID buffer. This error typically occurs in the context of integration between SAP CRM (Customer Relationship Management) and SAP ERP (Enterprise Resource Planning), particularly when dealing with pricing information.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the pricing data between the CRM and ERP systems.
  Buffer Issues: The buffer that holds the pricing item IDs may be corrupted or not properly initialized.
  Configuration Issues: Incorrect configuration settings in either the CRM or ERP system can lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to update the pricing information.
  System Performance: High system load or performance issues can lead to timeouts or failures in processing updates.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Verify that the pricing data in both the CRM and ERP systems is consistent. Look for discrepancies in pricing conditions, item IDs, or related master data.
  
  
  
  Reinitialize the Buffer:
  
  If the buffer is corrupted, you may need to clear or reinitialize it. This can often be done through transaction codes like SM12 (to check for locks) or SM21 (to check system logs).
  
  
  
  Review Configuration Settings:
  
  Ensure that the configuration settings for pricing in both systems are correctly set up. This includes checking the integration settings between CRM and ERP.
  
  
  
  Check Authorizations:
  
  Ensure that the user executing the transaction has the necessary authorizations to update pricing information. You can check this using transaction SU53 to analyze authorization failures.
  
  
  
  Monitor System Performance:
  
  Check for any performance issues in the system that might be causing timeouts. You can use transaction ST22 to check for dumps or SM37 to monitor job statuses.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify the exact point of failure. This may require assistance from a technical consultant.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE80 (Object Navigator), SE37 (Function Module), and SE11 (Data Dictionary) for further investigation.
  SAP Community: Engage with the SAP Community or forums to see if other users have encountered and resolved similar issues.
  Documentation: Review SAP documentation related to CRM-ERP integration and pricing procedures for additional insights.
  
  If the problem continues after trying these solutions, it may be necessary to involve SAP support for further assistance.