How To Fix CRM_ERP_IL084 - No call when error

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_IL -

• Message number: 084

• Message text: No call when error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_IL084 - No call when error ?

  The SAP error message CRM_ERP_IL084 ("No call when error") typically occurs in the context of integration between SAP CRM (Customer Relationship Management) and SAP ERP (Enterprise Resource Planning) systems, particularly when there is an issue with the data transfer or processing of a transaction.
  Cause:
  
  Data Inconsistency: There may be inconsistencies in the data being transferred between the CRM and ERP systems. This could be due to missing or incorrect data fields.
  Configuration Issues: Incorrect configuration settings in either the CRM or ERP system can lead to this error. This includes settings related to integration, middleware, or communication channels.
  System Errors: Temporary system errors or issues with the middleware (like SAP PI/PO) that facilitate communication between the two systems can also trigger this error.
  Authorization Issues: Lack of proper authorizations for the user or system trying to execute the transaction can lead to this error.
  Network Issues: Connectivity problems between the CRM and ERP systems can also result in this error.
  
  Solution:
  
  Check Data Consistency: Review the data being sent from CRM to ERP. Ensure that all required fields are populated and that the data is valid.
  Review Configuration: Verify the configuration settings in both the CRM and ERP systems. Ensure that the integration settings are correctly set up.
  Monitor Middleware: If you are using middleware (like SAP PI/PO), check the logs for any errors or issues that might indicate a problem with data transfer.
  Check Authorizations: Ensure that the user or system has the necessary authorizations to perform the transaction. This may involve checking roles and permissions in both systems.
  Network Connectivity: Test the network connection between the CRM and ERP systems to ensure that there are no connectivity issues.
  Error Logs: Check the application logs in both systems for more detailed error messages that can provide additional context on the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes (like SLG1 for application logs) that can help in diagnosing the issue.
  Integration Framework: Understanding the integration framework (like SAP Cloud Platform Integration) can provide insights into how data is exchanged between systems.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_ERP_IL084 error.