How To Fix CRM_ERP_IL083 - Item unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_IL -

• Message number: 083

• Message text: Item unknown

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_IL083 - Item unknown ?

  The SAP error message CRM_ERP_IL083, which states "Item unknown," typically occurs in the context of integration between SAP CRM (Customer Relationship Management) and SAP ERP (Enterprise Resource Planning) systems. This error indicates that the system is unable to find a specific item in the document or transaction being processed.
  Causes:
  
  Item Not Found: The item number or identifier being referenced does not exist in the system. This could be due to a typo or an incorrect item number.
  Data Synchronization Issues: There may be a delay or failure in the data synchronization between the CRM and ERP systems, leading to discrepancies in item availability.
  Incorrect Configuration: The integration settings between CRM and ERP might not be correctly configured, causing the system to not recognize certain items.
  Item Deletion: The item may have been deleted or marked as inactive in the ERP system, making it unavailable for CRM transactions.
  Authorization Issues: The user may not have the necessary permissions to access the item in question.
  
  Solutions:
  
  Verify Item Number: Check the item number or identifier being used in the transaction to ensure it is correct and exists in the ERP system.
  Check Data Synchronization: Ensure that the data synchronization between CRM and ERP is functioning correctly. You may need to run synchronization jobs or check for any errors in the data transfer process.
  Review Configuration Settings: Examine the integration settings between the CRM and ERP systems to ensure they are correctly configured. This may involve checking middleware settings or RFC connections.
  Check Item Status: Look into the ERP system to see if the item has been deleted or marked as inactive. If so, you may need to reactivate it or create a new item.
  User Authorizations: Ensure that the user has the necessary authorizations to access the item. This may involve checking user roles and permissions in both the CRM and ERP systems.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE11 (Data Dictionary) or SE80 (Object Navigator) to investigate the item details in the ERP system.
  Logs and Traces: Check the application logs (transaction SLG1) for any additional error messages or details that could provide more context about the issue.
  SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches and updates.
  Integration Monitoring: Use transaction SMQ1 and SMQ2 to monitor the queues for any stuck messages that could indicate issues with data transfer between systems.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical team for further investigation.