How To Fix CRM_ERMS_WORKBENCH004 - E-mail &1 with subject &2 has status &3; action cannot be performed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_WORKBENCH -

• Message number: 004

• Message text: E-mail &1 with subject &2 has status &3; action cannot be performed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_WORKBENCH004 - E-mail &1 with subject &2 has status &3; action cannot be performed ?

  The SAP error message CRM_ERMS_WORKBENCH004 indicates that there is an issue with the status of an email in the CRM system, which prevents a specific action from being performed on that email. This error typically arises in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Email Response Management System (ERMS).
  Cause:
  The error message is triggered when you attempt to perform an action on an email that is not in a status that allows that action. Common reasons for this error include:
  
  The email has already been processed or closed.
  The email is in a status that does not permit further actions (e.g., "Completed," "Cancelled," etc.).
  There may be workflow rules or business logic that restrict actions based on the current status of the email.
  
  Solution:
  To resolve this error, consider the following steps:
  
  Check Email Status: Review the status of the email in question. You can do this by navigating to the email in the CRM system and checking its current status.
  Change Status: If the email is in a status that does not allow the action you are trying to perform, you may need to change its status to one that does. This may involve:
  
  Reopening the email if it has been closed.
  Changing the status through the appropriate transaction or function in the CRM system.
  
  
  Review Workflow Rules: If applicable, check the workflow rules or business processes that govern the handling of emails. Ensure that the action you are trying to perform is allowed for the current status.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on the statuses and permissible actions for emails in the ERMS.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to email handling and ERMS.
  Customization: If your organization has customized the CRM system, check if there are any specific configurations that might affect email status handling.
  User Permissions: Ensure that you have the necessary permissions to perform actions on emails in the CRM system.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.