How To Fix CRM_ERMS_WORKBENCH002 - Error occurred when sending an e-mail; contact your system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_WORKBENCH -

• Message number: 002

• Message text: Error occurred when sending an e-mail; contact your system administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_WORKBENCH002 - Error occurred when sending an e-mail; contact your system administrator ?

  The SAP error message CRM_ERMS_WORKBENCH002 indicates that there was an issue when attempting to send an email through the SAP CRM system. This error can arise from various underlying causes, and resolving it typically involves checking several configurations and settings. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  
  SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly. This includes the SMTP server address, port, and authentication details.
  
  
  Authorization Issues: The user or the system may not have the necessary authorizations to send emails.
  
  
  Email Address Format: The email address being used may be incorrectly formatted or invalid.
  
  
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the SMTP server.
  
  
  System Errors: There could be temporary system errors or issues with the email service provider.
  
  
  Queue Issues: If the email is being sent through a queue, there may be issues with the queue processing.
  
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction SCOT (SAPconnect) and verify the SMTP settings.
  Ensure that the SMTP server address, port, and authentication details are correct.
  Test the connection to the SMTP server from the SAP system.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails.
  Check roles and profiles assigned to the user.
  
  
  
  Validate Email Addresses:
  
  Check the format of the email addresses being used. Ensure they are valid and correctly formatted.
  
  
  
  Network Connectivity:
  
  Verify that the SAP system can reach the SMTP server. You can use tools like ping or telnet to test connectivity.
  
  
  
  Check System Logs:
  
  Review the system logs for any additional error messages that may provide more context. Use transaction SLG1 to check application logs.
  
  
  
  Monitor Email Queue:
  
  If emails are being processed through a queue, check the queue status in transaction SOST. Look for any stuck or failed emails and investigate the reasons.
  
  
  
  Contact System Administrator:
  
  If the issue persists after checking the above points, it may be necessary to contact your system administrator or SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to SAPconnect and email configuration for more detailed guidance.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  By systematically checking these areas, you should be able to identify and resolve the issue causing the CRM_ERMS_WORKBENCH002 error.